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Payment, Shipping & Returns

PAYMENT

How do I pay?
We accept the following payment methods:

  • Bank deposit or Online banking transfer (Maybank, CIMB, Hong Leong)
  • Paypal
  • Credit Cards
  • Debit Cards

Please email your receipt of payment so we can trace your transcation. Payment made are NOT refundable unless the item(s) is no longer avaiable. Kindly allow 1-3 business days for interbank transfer.

 

Why my card was charged USD1 when I used Paypal for my purchase?
The 1 USD charge is a temporary authorization by PayPal. To verify that the buyer's credit card or debit card is in good standing, a temporary USD 1.00 charge might appear in buyer's transaction history. The charge appears as 'pending' and is automatically removed after the full amount of the purchase is processed. It may take a few minutes or up to 30 days, depending on the card issuer, for the transaction to be removed and the USD 1.00 to be released to the buyer's card. If the authorization charge remains on the buyer's card after 30 days, we suggest the buyer contact the card issuer.

 

When do you expect payment?
Payment is expected within three (3) days. Failure to complete your order will be automatically cancel. Please contact us if you think you will be unable to complete your payment within three (3) days but would still like to continue with your order.

 

VOLUME PURCHASE

Do you accept volume purchase?
Yew we do! The minimum quantity is 10pcs for each order, you can select combine from different catagories.

  • Buy 5 or more, get 5% off.
  • Buy 10 or more, get 10% off.
  • Buy 15 or more, get 20% off.
  • Buy 30 or more, get 25% off.
  • Buy 50 or more, get 30% off.

SHIPPING

How much will shipping cost?
Shipping cost is flat rate as shown below:

Penisular Malaysia: RM12 or, free shipping for order RM70 and above.

Labuan, Sabah & Sarawak: RM16 or, free shipping for order RM100 and above.

 

Price above is not valid on outskirt delivery area (ODA). We DO NOT ship PO boxes.

Do you provide international shipping?
Yes we do ship to almost every country in the world. Please contact us for the estimate quotes for your pacel. Transaction will be done in United States dollar (USD) and via Paypal. Your package import duty will be responsible by importer yourself, we are not responsible for the import duty, if there is any import duty will be applied.

 

Do you provide self-pickup service?
Sorry to tell that we do not provide self-pick up/COD at the moment.

 

When will I receive my order?
In stock item: Your order will be dispatched at 12pm on weekday (not including public holiday). At most of the time, your item(s) will reach your doorstep within 2-3 days.

 

Pre-order item: Pre-ordres will be shipped within 1-4 weeks. We will only ship when all of your items are ready, but if pre-order stock out of stock or stop production, we will give you a full refund. Pre-orders sometime will get shipment delay due to various factors, and we will notify you if this case happens.

 

RETURN POLICY

Can I return my parcel to you if I not satisfy on it?

At the moment we do not accept returns & exchange, but if you found the mistake was made on our side such as delivered wrong item, please drop us an email with your order details and we will be happy to assist you.

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